Shipments and Returns
DELIVERY AND OWNERSHIP
For orders fulfilled by Letique Cosmetics we will endeavour to despatch the product to you within 2 working day of you placing your order and in any event within 7 working days beginning on the day after you place your order.
If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.
You are only responsible for the product when it is delivered to you.
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent;
• 60 days after the latest due date for UK orders
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible. Our contact firstname.lastname@example.org
CANCELLATION, RETURNS AND REFUNDS
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Letique Cosmetics purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 14 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your return to: 115 Brookfurlong,Peterborough,PE37LG
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please do not mail any packages C.O.D., as they will not be accepted.
• We refund only purchase from www.letique.uk We do not refund purchases of our merchandise from other distributors.
RETURN OF NON-FAULTY GOODS
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:
• you notify us in writing that you are cancelling your purchase within 28 days, beginning the day after the day on which you receive the product;
• you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey;
Please return the Product in suitable packaging to ensure it reaches us in good condition.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
The refund of delivery charges is made by us.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.
For all questions related to our products please contact our team: email@example.com